Providing feedback to staff members is essential for delivering quality services, but doing it effectively is easier said than done. That's why I'm excited to share this conversation I had with Dr. Natalie Parks from BehaviorLeader.com.
Natalie, along with co-authors Adam Ventura, Erica Crowley, and Dennis Uriarte, just published "Feedback F!@# Ups and How to Avoid Them," and in Session 119, we really dive deep into this topic.
Natalie describes some best practices for providing feedback, including how to do so in the current digital-meeting age. We also talk about how to provide feedback to the "difficult" staff member, as well as how to incorporate the feedback process in staff on-boarding procedures.
If you find this topic interesting, I suggest heading over to BehaviorLeader.com and click on the Featured Products button, and order a copy for yourself. There's also a 5-Day "Fix Your Feedback" Challenge on their website as well, which sounds like a lot of fun!
If you find this episode helpful and would like to get a supervision CEU for it, click here to get more info. You'll also find CEU's on many more topics there, and bulk-purchase discounts are available if you're a procrastinator like me 😉
Lastly, I’d like to mention that I've been running a membership program for the podcast for a few years now; think of it as a DIY Patreon…
It costs the princely sum of $9/month. Members get access to a private FB group in which they are able to get nearly instantaneous access to the videos of these podcast interviews, often weeks or months before they are published.
The best part is that members get the raw conversation itself. That means no ads, and none of the introductory comments, and sometimes, some bloopers, re-takes, and do-overs.
Another cool thing we do is hold Zoom Hangouts with former guests. We do this about 6 times a year, and it works like this: we schedule a Zoom call, a former guest comes on and joins us, and the members have the opportunity to ask them questions directly. So if you'd like to learn more, head to BehavioralObservations.com/membership.